Buildplate delivers within the United Arab Emirates. This policy explains where we ship, what it costs, and when you can expect your order. Delivery information is provided before you pay, as required for distance sales under UAE consumer protection rules.
1. Delivery areas
We deliver to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We do not currently offer international shipping.
You are responsible for providing a complete, accurate address and a reachable phone number. We are not responsible for delay or failed delivery caused by an incorrect address, a blocked building, or unavailability to receive the parcel, except where the courier or we were at fault.
2. Delivery charges
- Free delivery on orders of AED 100 or more (after discounts, excluding the delivery line itself)
- Standard delivery of AED 15 on orders below that threshold
Charges are shown in AED at checkout. Where VAT applies, it is treated in line with Federal Decree-Law No. 8 of 2017.
3. Processing and delivery times
Times below are estimates in UAE business days (typically Sunday to Thursday, excluding public holidays). They start after we confirm the order and, for custom work, after we have any files or approvals we need.
- Standard products: 1–2 business days processing, then 1–3 business days for delivery
- Configured / personalised products: 3–5 business days processing, then 1–3 business days for delivery
- Fully custom or corporate orders: 5–10 business days — we will confirm a timeline before production
If we cannot meet a stated or agreed time, we will tell you and you may wait for a new date or cancel for a refund of goods not yet delivered, in line with UAE consumer protection law and our Order Cancellation policy.
4. Tracking and receipt
Once your order ships, we send tracking details by email where the courier provides them. Please inspect the parcel on arrival. Title and risk in the goods pass to you on delivery to the address you gave, except where UAE law provides otherwise (for example if the goods are damaged in transit due to our or the courier's fault).
5. Failed delivery
If the courier cannot complete delivery, they may retry or hold the parcel according to their rules. Extra attempts or returns to us may incur a fee if the failure was due to an incorrect address or no one being available, unless UAE law requires otherwise. Contact us promptly so we can help redirect or rebook.
6. Damaged or lost parcels
If the parcel or product arrives damaged, photograph the packaging and the item and email us within 48 hours of delivery (and in any event as soon as you reasonably can). If a tracked shipment is lost, contact us and we will raise it with the courier.
For damage or loss that is our or the courier's responsibility, we will repair, replace, or refund in accordance with UAE consumer protection law — at no extra delivery cost to you.
7. Contact
Shipping questions: info@buildplate.ae · +971 58 560 5321
